Our Processes
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O'Neill's Transmission has a thorough diagnostic and service procedure for ensuring that your car, truck or transmission gets fixed correctly and on time.
What to expect
We are fully aware of the fact that our typical customer is having a bad day. Transportation, money, and trust issues all come to a head. You need to choose someone to guide you.
When you arrive at our shop you will find clean and friendly service. Most people comment on how clean our shop is even when we think it’s dirty.
Meet, and ride with a tech. We believe it is important to experience the problem with the customer when ever possible. A tech will interview you to get an idea of what to look for. We then go for a ride together. When a customer can point out the problem to a tech, it removes one of the biggest problems with getting your car fixed right the first time.
Since most people don’t deal with broken cars very often, we have developed an interview process that helps our customers relate their car concerns to us most effectively.
There is no need for our customers to know automotive tech talk. We know it is stressful enough getting car problems resolved.
When having problems with your car there are some things that are helpful to notice.
- Is there any warning lights on?
- At what speed does the anomaly occur?
- At what RPM does the anomaly occur?
- What makes the problem stop?
- Can the problem be made to reoccur at will?
- Have you noticed any fluids leaking?
- Have you noticed any odd smells?
- How often does it happen?
- Any constants associated with the problem.